Frequently Asked Questions

What makes your cake unique?

My cakes are hand-crafted from the finest, and freshest ingredients.
Do you use cake box mix?

No. All my cakes, are made from scratch. You’ll taste the difference, and the love in every bite.
What is the shelf life of the cake?

Layer cakes have a 3-day shelf life without refrigeration, and a 1-week shelf life in the refrigerator. Frozen they last 3 months. Bundt cakes have a 7 day shelf life, without refrigeration, from the time you pickup. It is best to store your Bundt cake, wrapped, in the fridge for up to 2 weeks or wrapped in the freezer for up to 3 months.
Can any cake be customized?

Yes customization can be added to any of my layer cakes, please keep in mind that there is a price change for all customizations.
What if I need to cancel my order?

You can cancel your order at any time, but please keep in mind there is no refund on your deposit. If you are not satisfied with your order due to incorrect size, designs, flavor, quantity, or late delivery, I will do my best to remedy the issue and provide accommodations. For custom orders, a 50% non-refundable deposit is due when the order is placed. The remaining balance is due one week prior to the pick-up or ship-out date. Due to the nature of our business, we do not provide refunds for custom order cancelations. In some cases, it may be possible to delay or change the date of your order and we will do our best to accommodate any changes.
Do you ship?

No. Shipping may be an option in the near future.
What are your hours?

Monday - Friday, 9 AM - 5 PM Saturday, 8 AM - 3 PM Sunday, By Appointment Only 8 AM - 1 PM
Is there a delivery fee?

Yes. $1.50 per mile
Where do I pickup?

Address will be provided prior to pickup.
How do I make changes to my order once I’ve placed it online?

Depending on the nature of your request and when it was placed or when it is destined to go out, we may be able to make changes to an existing order. Contact me at bossladygourmet@gmail to discuss.
What if im allergic to specific ingredients?

My sweets are baked and processed on shared equipment. I frequently use wheat, nuts, coconut, soy, dairy and egg-containing ingredients in my bakery, and I do my best to prevent cross-contamination. However, I recommend that those with allergies to any of these ingredients use caution when enjoying my sweets. I recommend those with severe nut allergies do not consume my sweets.
CAKE CARE

Keep your cake looking as good as it tastes!
HANDLING YOUR CAKE

Keep your cake box level with one hand on the bottom. This will prevent the layers from shifting and the sides of the box from denting your cake.
DRIVING WITH YOUR CAKE

Transport your cake in the flattest part of your vehicle. Do not place your cake on a seat as this may cause the layers to shift, or in an enclosed trunk without airflow. Please drive carefully with no sudden stops that may cause your cake to move. Our cakes are fragile, drive cautiously!
STORING YOUR CAKE

Your cake is delicate and sensitive to heat. The real butter I use in the frostings make the cakes more likely to melt in warm temperatures. Keep your cake cool by refrigerating it until 1 hour prior to serving. Do not freeze. Do not let your cake sit out for more than two hours, or overnight. It may melt.
LEFTOVER CAKE

Extra cake?! Lucky, you have a sweet snack for the next day :). Simply store your leftover cake in an airtight container in the refrigerator for up to seven days. To freeze your cake, cover any open slices in parchment paper to preserve moisture and then wrap the entire cake as tightly as possible in plastic wrap. Next, put the plastic-wrapped cake in an airtight container in the freezer for up to 3 months.